Do I have to book a demo?
No. Sign up, pick a time for a 45-minute setup session, forward your phone, and you are live. The only call with us is the one where we connect your software.
Does it replace my front desk?
No. It covers what they can't: after hours, lunch, and the moments when both lines are busy. Your team keeps everything else, and sees every booking it makes.
Can it answer all of my calls, not just the missed ones?
Yes. That is a forwarding setting on your phone system: forward every call, or only the ones nobody picks up. You can change it any time.
What happens when it doesn't know the answer?
It says so and takes a message for your team. It never guesses at prices, insurance or medical questions. Every such call is marked in your dashboard so you can follow up.
Which phone systems does it work with?
Any phone system or landline that can forward calls, which is nearly all of them. You keep your number and your provider.
Is patient information protected?
Appointment data goes only to your own practice software, and we sign a Business Associate Agreement with your practice before you go live. Our
privacy policy has the details.